Frequently Asked Questions
Ten questions Northwest District and Portland-Vancouver area homeowners and property managers ask us most. If yours isn't here, call or text and we'll answer it directly, day or night.
What does your service guarantee actually cover?
Robles Drain & Construction stands behind every job. For interior drain lines, we offer a 48-hour guarantee. For any line that was water jetted and video inspected by our team, that guarantee extends to seven days. If the same problem returns within the covered window, we come back. The guarantee exists because we want to fix the actual problem, not just the symptom. Full details and any applicable conditions are worth asking about when you book your service.
Do you really offer same-day service, or does that depend on how busy you are?
Same-day service is a real commitment at Robles Drain & Construction, not a phrase on the website. Most calls to our Northwest District service area and throughout Portland result in a same-day appointment. For true emergencies, we are available 24 hours a day, 7 days a week, 365 days a year, including holidays. If same-day service is not available on a given day, we will say so upfront and give you the next available window.
Can you handle the old clay and cast iron sewer lines common in Northwest Portland homes?
Yes, and it is one of the areas where Robles Drain & Construction has deep experience. The Northwest District, Nob Hill, and Pearl District have some of Portland's oldest residential sewer infrastructure, including clay laterals and cast iron drain lines dating to the early 1900s. Older materials require different techniques and equipment than modern PVC, and our team has over 15 years of experience working on Portland's original pipe stock. If you have an older home on NW Lovejoy, NW Glisan, or anywhere in the inner Northwest, we have seen that infrastructure before.
What happens when I call for a drain emergency in the middle of the night?
Same-day service is a real commitment at Robles Drain & Construction, not a phrase on the website. Most calls to our Northwest District service area and throughout Portland result in a same-day appointment. For true emergencies, we are available 24 hours a day, 7 days a week, 365 days a year, including holidays. If same-day service is not available on a given day, we will say so upfront and give you the next available window.
Do you serve properties in Vancouver, WA?
Yes. Robles Drain & Construction serves the greater Portland-Vancouver metro area, which includes properties on both sides of the Columbia River. If you are in Vancouver or Clark County and need drain cleaning, sewer inspection, or emergency service, we cover that area. We regularly service residential and commercial properties throughout Southwest Washington.
Are your technicians licensed and insured, and why does that matter for me?
If your plumber sent you to Robles Drain & Construction, you are in the right place. We work alongside licensed plumbers across the Portland-Vancouver area and handle the drain and sewer work that falls outside a standard plumbing scope. Give us a call or text, tell us the situation and who referred you, and we will schedule a visit. Robles Drain & Construction stays in communication with referring plumbers when helpful so everyone is on the same page about the job.
How often should a Northwest Portland homeowner get their drains cleaned?
For most Northwest District homes, an annual cleaning on your main fixtures is a reasonable baseline. If your home is over 40 years old, sits near mature street trees, or has had recurring slow drains or backups, a mainline sewer inspection every one to two years is a smart addition. Portland's wet season, typically November through March, pushes roots into pipe joints and washes debris into lines faster than drier climates. Robles Drain & Construction can give you a maintenance recommendation specific to your home after the first service call.
My plumber referred me to you. What happens next?
For most Northwest District homes, an annual cleaning on your main fixtures is a reasonable baseline. If your home is over 40 years old, sits near mature street trees, or has had recurring slow drains or backups, a mainline sewer inspection every one to two years is a smart addition. Portland's wet season, typically November through March, pushes roots into pipe joints and washes debris into lines faster than drier climates. Robles Drain & Construction can give you a maintenance recommendation specific to your home after the first service call.